3 Top Reasons Why Call Center Quality Assurance is Needed

If you are responsible for the call center operations in your company, you may already know how important it is to ensure the staff that takes the calls are equipped with the information and the tools needed to do the best job possible. Since the call center is normally the most vital bridge between the company and the customer, the service that is provided is essential to an ongoing positive relationship. This is because the call center representatives can either nurture the relationship and keep the customers coming back as a loyal company for many years to come or they may severe the relationship immediately with bad service that offends every other caller. Either way, one of the best ways to ensure the customer support area provides top customer support at all times is to establish an effective call center quality assurance solution that works. More can be found here: Quality Assurance Call Center.

That being said, for those of you who are considering putting a new call center quality assurance process in place, here are some of the top benefits and reasons that tells why these new processes are actually needed for the organization.

#1 – Identified Deficits in the Process

When a quality assurance process is launched, there are a number of different things that this process will be looking for. One of the most important are areas of deficits that will need to be corrected before they begin to cost the company extra money. For instance, if the customer support agent is not given good information, they cannot respond to the caller with an accurate response to solve their problems. Therefore, this is an area where a deficit can be identified and corrected so that the caller is not frustrated and their money and business will be lost forever.

#2 – Identifies when more training needs to be done for the Staff

It is not uncommon for any business to release new products and services as they expand their business. Even though the new services and products may mean more profits, without the essential training, the customer support area cannot effectively or efficiently address specific concerns. Therefore, when quality assurance is being done correctly, the lack of training can be easily identified. In this cases, an across the board training solution will need to be provided so everyone becomes familiar with the details of the new products and services in-house. If not, these problems may be seen as isolated to one or two agents only needing help on the new products and services released.

#3 – Improve Customer Satisfaction

Quality Assurance programs for call center organization is not a luxury, but a necessity to customer satisfaction. This is because quality assurance statistics can identify where improvement is needed. It will also tell how well customer support team is doing, good or bad. For instance, if the team is not doing a good job, the quality assurance statistics can help to pinpoint where that particular problem lies. In some cases, it may not be due to lack of training, but due to not having the proper staffing on the phones during specific hours. In these situations, the supervisors of the call center may need to hire more people to mann the lines.

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Importance of using an ergonomic mouse

There are several reasons why using an ergonomic mouse is important. It is going to going to cost you more money to buy an ergonomic mouse, but all of these reasons are going to show you that it is going to be well worth it in the long run. Plus you will be able to avoid all of the expenses that could happen if you are using a normal type of mouse. Some of the common problems that can happen when you use a normal mouse instead of an ergonomic mouse is pain at the top of the hand, pain around the wrist, pain along the forearm and elbow, and numbness and tingling in thumb and index finger.

The first reason is that it is going to provide a more natural grip than some of the other types of mouse. This is because it is going to fit the natural size and shape of your hand. Therefore, you have less chances of any fatigue in your tendons and muscles in your hand, elbow, and arm.

The second reason is that the best ergonomic mouse is going to help a person to have a better natural position for their hand and wrist. This is because it is going to maintain the natural position of the wrist even if you are working with the mouse. Therefore, you will not twist your forearm while you are using this mouse.

The third reason is that it is going to reduce any effort or energy that you have to use when you are using the mouse. Since you are going to have a good grip on the mouse, you will use less pressure on your wrist. Therefore, your wrist is not going to be stressed while you are using the mouse.

The fourth reason why the ergonomic mouse is so important is because you are going to be more comfortable. When the mouse fits your hand better, it reduces the unnatural posture of your hand, which means that you are going to be a lot more comfortable. Your wrist will be able to move around a lot easier with this type of mouse since it will be less stressed.

The fifth reason is that you will have better support for your wrist. This means that you will be able to improve your productivity. This is because you will be able to work for a longer period of time. A normal mouse will usually cause fatigue and ache and you don’t have to worry about that with an ergonomic mouse. Less fatigue in your wrist is going to help to concentrate on the work that needs to be done.

The last reason is that it is going to help you to reduce the chances of developing a repetitive stain injury in your wrist. Any type of hand movement with a normal mouse is going to cause a lot of tension and stress in your hands, shoulders, and forearms. But if the ergonomic mouse, it is designed to fit your hand more naturally.

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Microsoft Excel Online Training: As Student, You Get Most Relevant Content

What is the purpose of taking an online Excel course and what are the benefits?

The best part is that you do not have to start in a beginners class for Excel if you are not a beginner. You may choose an Excel class that is on your level!

Though there are still skeptics out there about “training online,” there is little doubt that e-learning is an industry that continues to grow and is worth close to $60 billion. Yes, $60 billion!

There has been a shift in human behaviors towards different ways in which we learn in these modern times. With that said, the advantages that come with getting online learning flexibility is what more and more of our society is turning too. Some top benefits to getting online training in Excel include:

  • Flexible and Quick – the flexibility with online excel courses outweighs any potential drawbacks. What’s wrong with learning at your own pace and whenever you are focused enough to learn? It is quicker because there are no class requirements that are tangible and you learn from the comfort of your home. You never worry about being late to class.

 

  • Less Expensive – not only do you have the added convenience of working from home, there is a lot less spending on e-earning courses.

 

  • Higher Retention to Learn – by online learning, students can increase their knowledge retention up to 60% compared with those who get traditional learning

 

  • Carbon Footprint reduction – modern technology has made online training now an eco-friendly process. Basically it consumes 90% less energy than traditional courses

 

  • Courses are Tailored for You – Whether you have a beginner’s experience with Excel and you don’t need to relearn, you can simply

There are also courses tailored just for you. Whether or not you have beginner or advanced Excel skills, you don’t have to relearn anything. You just pick up where you left off. An additional advantage to learning Microsoft Excel through online training is that the training is designed for all kinds of users; from beginners to advanced learners; for users who just want to learn the basics to users who want to top out their Excel knowledge. The content is always constantly updated, based on both real time and online user feedback, which means the content is as “relevant” as it can be.

So how important is Microsoft Excel? MS Excel jobs are prevalent in the business world, but also quite popular in nonprofit and healthcare fields. You can be formatting cells, saving information vital to the company or even integrating Excel with other useful software to complete a project. There is also the entrepreneurial side, where Excel is useful in your own business, whether you are a CEO or COO.

MS Excel has become a valuable tool in the world of business. It is a spreadsheet enabling users to organize data in large or small amounts. Functions also include calculating, creating pivot tables, graphing as well as keeping track of others numbers and information features.

More Excel Tips need? Easy as pi(e):

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Advantages of buying website traffic

What are the advantages of buying website traffic?

Have you been struggling for a while to get more traffic to your website? Does it seem like no matter what you try, it is never going to work?

Before you give up completely, you may want to look into the idea to buy website traffic. After all, for a very low price, you can get thousands of new readers to your site. In fact, there are so many advantages to buying website traffic, once you do you will wish you had done it a long time ago.

Traffic is targeted to your site — Unlike other ways of getting more traffic to your site, when you buy traffic it tends to be targeted.

That means the people that come to your site from the bought traffic source are interested in the information on your site, and will often continue to read more pages than just the one they landed on.

Traffic has a high conversion rate — When you buy targeted traffic, you will also discover that it tends to convert at a much higher rate than does traffic that comes from other sources.

That means, if you are selling products or services on your site, you will usually get more people buying it. If you have advertising on your site, more people will click on it.

Both things mean the end result is that you will make more money.

Buying traffic means you are not subjected to click fraud — Another way of getting more traffic to your site is by paying for PPC or Pay-Per-Click advertising.

One of the downsides of this, however, is that you pay for every click, even if the click is carried out by someone who is just trying to get you to spend more money on your advertising campaign.

That means your campaign can end up costing you more money than you planned and yet the products you sell may still be low in number.

When you buy traffic, however, you simply pay for the traffic you get and, as you are guaranteed a certain number of new visitors, you will only pay the agreed upon cost.

Decide how much traffic you want — Another advantage of buying website traffic is that you can pay for as many or as few new people to your site as you want. You decide how many people you want to be sent to your site, pay for that number and the company you are dealing with does the rest.

With PPC advertising, the number of people that arrive on your site is completely out of your hands and solely depends on how many click on the advertising you have paid for.

Buying website traffic is cheap — When you compare how much it costs for buying website traffic as oppose to paying for PPC advertising, the cost differential is huge.

Where PPC advertising can cost you up to a thousand dollars or more for 10,000 new people to your site, you can by website traffic for as little as fifty dollars for the same amount.

These reasons, and many more, are why so many people now look at buying website traffic before they do anything else at all.

 

 

Laptop Ideas for Children

Children are no different than adults in their draw towards using a laptop computer. The issue is finding one that is durable enough for a kid. Features must be available that will provide enough entertainment value that will keep the child from getting bored with it, but at the same time cost effective to the consumer. Children are extreme hard on their toys so one will want to carefully review the options available to ensure the laptop purchase will be long lasting. Features children seek out when using a laptop include portability, audio and video quality, gaming capability, and web browsing availability.

Portability is a must since kids wish to take their gadgets with them when sleeping over a friend’s house or on a family vacation. The weight of the laptop is relevant since kids do not want to walk from point A to point B lugging around a 10 pound computer. A model that is too heavy will likely be dropped, damaged, or can cause a child to be fatigued or even cause an injury to their back. Sound is relevant to a child and a good set of speakers with a microphone is a desirable feature for a kid’s laptop. Children want to video and audio chat, listen to music, and watch movies and videos on their laptop. Gaming is important and, upon choosing a laptop for kids, one will want to ensure the ability to play both offline and online. Browsing the web including networking and social media is a must have for kids. Most chat with friends while connecting with others while on their laptop. Laptops recommended that include all of these attributes include the Goldengulf 7, HP Stream 11, and the Samsung ATIV Book 9 Plus laptop.

The Goldengulf 7 Android laptop works well for kids whether it is their first computer system or if they are on second one. The seven inch screen keeps this laptop sleek making it easy to transport and to type on. The Goldengulf 7 weighs only a pound and a half making portability simple. This laptop is equipped with everything a child needs including basic media for watching videos, movies, downloading music, reviewing pictures, web browsing, and video and audio chatting. The Goldengulf 7 has a SD card which permits the user additional media and file storage. The battery life runs at two hours yet can easily get charged up while on the go. This is a high quality computer that will withstand the wear and tear a kid can put on it.

The HP Stream 11 comes with an 11.6 inch screen yet remains under three pounds for ease of transport. The larger screen is advantageous for gaming, browsing the web, listening to music, movie watching, and video chats. The life of the battery is over eight hours and it comes with a one year free trial of the full MS Office program. The Samsung ATIV Book 9 Plus sports a 13 inch touchscreen with Quad HD that brings videos and images crystal clear. This laptop is quicker since it has an Intel Core i7 which makes surfing the web a lot quicker as well as watching videos, listening to music, and gaming more enjoyable. Samsung apps come with the ATIV Book 9 which includes e-books, educational, and entertainment apps which are designed for usage on the touchscreen.

The New Technological Advancement in the Gaming World

The world is becoming more advanced and modernized with every passing second. New, unbelievably amazing and extremely shocking advancements are being made in the world of tech and the gaming world has changed due to it too. The mainstream 1980s have long gone and the video games have come a long way. Let us look at some of the great advancements in tech, which have revolutionized the gaming world.

    Facial Recognition

The time has come when your computer really “knows” who you are. The facial recognition technology with 3D scanning has allowed the systems to actually create your likeness in the gaming world allowing you to create a custom avatar of yourself in the game. You can inventively transfer your expressions to digital creations and some great Intel RealSense 3D cameras even allow you to copy emotions in games. Developers have created games that adapt to human emotions by scanning 78 points on a person’s face. How cool is that?

    Voice Recognition

Are you a lazy gamer who is just lying around on the couch and wants to play a game but too lazy to pick up the controller? Well, no problem at all because the voice-controlled gaming has come around. The computers are now able to recognize your voice commands and not only turn your console on and off but also control the game play too. You can browse the web, have a look at your social media and play selections from your media library by simply uttering commands to your PC or game system.

Gesture Control

Boy oh Boy! Does this not excite you more than ever? With the latest Intel RealSense technology in the market, you can get rid of the controller altogether and enjoy your games by gestures. You can play first person shooter games or simply interact with your device with just a few waves with your hand. The devices use a 3D camera and track 22 separate points in your hand. By using the natural movements of your body, you can really connect with the gaming experience.

    Virtual and Augmented Reality

VR headsets are becoming common nowadays which allow you to get fully immersed in the gaming experience like never before. If the virtual world isn’t your thing then you have augmented reality where you are not confined to a TV or a computer and play games with your very own unique perspective. These games maneuver spaces within the real world and make the objects of gaming world applicable to real life situations. For example, you can make puzzles on your room wall and play table hockey on your living room table or kitchen counter.

    Wearable tech

Whether they are Smart watches, glasses or wristbands, the wearable tech is making the games portable. Companies are using this technology to incorporate entertainment for the gamers. While other gaming devices made you confined to a couch, wearable tech is making you leave that old couch and explore the world too. These techs are not only extensions of your body but extensions of the gaming consoles that you love and know so well.

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Game Consoles of 2016

Choosing the right game console is a hard decision to make. Game consoles are specially made and pre-packaged computers that are designed for playing video games on your television. There are three real players in town when it comes to game consoles and they are Microsoft, Nintendo, and Sony. Microsoft and Sony provide some powerful gaming consoles. Xbox One and Xbox 360 by Microsoft and PlayStation 3 and PlayStation 4 by Sony are some gamer dream consoles. Nintendo has its own charm with Wii U consoles, which are family friendly and have exclusive games like Zelda and Mario. Let us take a look at some great gaming consoles that you can buy in 2016.

Sony PlayStation 4 Pro

Sony PlayStation 4 Pro has come out with some spectacular graphics, exclusive gameplay to provide you with some extraordinary entertainment. You can explore vivid game worlds with some very cool and rich visuals with up to 4K streaming and 4K auto-upscaling for video content. It is compatible with every PS4 game and allows you to play online with other PS4 players too. It supports faster frame rates to deliver super sharp action to gamers on select PS4 games. The console has a 1TB hard drive which works well with all PS4 games, accessories, and apps. It outputs an HDR and 4K signal which is compatible with high-end TVs.

However, the reviews about this console say that it only shows noticeable improvements for some limited number of games. Another drawback is that it does not play Ultra HD 4K Blu-ray discs.

Microsoft Xbox One S

Microsoft’s Xbox One S has come with 4K Blu-ray, 4K video streaming, and HDR. You can play all the greatest game lineups including the Xbox 360 classic games on this console. It is also 40% smaller than the old Xbox console. But this little thing has a 2TB of internal storage making it the most advanced Xbox ever. You can experience colors that are more luminous with higher contrast ratio between darks and lights on this console. It has a high dynamic range technology, which really brings out the true visual depths of the game. It is a slick device, which works great with Bluetooth devices as well. The drawbacks of the device are that its 4K, HDR and Ultra HR Blu-ray setting only work with newer television sets and many require trial and error first. Thou this updated controller feels cheap as compared to its predecessor if you already have a Xbox then there is no use in upgrading rather you should wait for the most powerful Xbox One successor, Project Scorpio which is set to come in late 2017.