By now everyone has heard that EIG took over Bluehost. But what about the changes this has resulted in? Site owners have experienced issues with their sites going down, no available support and losing their data. Other site owners have been satisfied with the new service. EIG is the parent company of numerous hosting companies including Bluehost, Host Gator and ASO. Most of their issues are believed to be growing pains.
The Shared Servers
The most common issue with Bluehost is the sites of their users go down as often as thirty minutes per day. Bluehost is often enable to migrate these users to an alternate server. If too large a portion of the shared server’s resources are used the site can be temporarily blocked. This is because their shared servers are packed with sites. On occasion entire sites have been lost. There are numerous complaints regarding the lack of or ineffectiveness of support management. The most common complaint is their knowledge does not surpass general tech support. There have also been instances where sites have referred back to where they were years before. The best piece of advice is for all site owners to consistently back up their sites.
The Affiliate Program
Bluehost is inexpensive. The entry cost is just $7.99 per month. Their affiliate program has an extremely high payout with a high of $64 for each referral including the base referrals. Many of the site hosts are unfamiliar with the technical side and are not receiving the assistance they require. Any issues can be handled with developer communities familiar with these situations. This being said there are still numerous clients not experiencing any issues.
One of the issues is many site owners have a contract. This means if they choose to leave Bluehost and break their contracts the fees can get extremely expensive. The cost for consistent backups is approximately $10 each month and highly recommended. This often includes a secure remote backup, a test restore option and an auto restore option. There is unlimited storage space for fair usage and the backups are encrypted. Free backup tools are also available but must not be stored locally. If the site goes down and the backup is local it will be lost.
The Final Decision
Most professionals do not believe Bluehost is for serious bloggers. It is not considered a good solution at this time. The users must remain in control of their backups, optimization and security to remain successful. A lot of people believe this will change once EIG works out their growing pains. The reason so many users are unhappy with the service while others are not having any issues has not yet been determined. The bottom line is the service is currently considered risky.
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